Last updated: August 18, 2025
This Privacy Policy explains how PlayFlow, LLC ("PlayFlow," "we," "our," or "us") collects, uses, and discloses information when you access or use our websites (including playflowcloud.com), developer dashboard, SDKs, APIs, and related services (collectively, the "Services").
This Privacy Policy is incorporated into and subject to the PlayFlow Terms of Service. By using the Services, you agree to both this Privacy Policy and our Terms of Service. If you do not agree, you should not use the Services.
Information We Collect
Information You Provide
- Account registration details (name, email, organization, billing info)
- Payment details (processed via third-party providers; we do not store card numbers)
- Project/game configuration details you provide in the dashboard or via API
- Support requests and communications with us
Information Collected Automatically
- Log data (IP addresses, request timestamps, pages visited, referrer URL)
- Device data (browser, OS, version, hardware type)
- Usage data (server sessions, compute time, bandwidth consumed)
- Cookies and similar technologies for session management and analytics
How We Use Information
We use collected information to:
- Provide, operate, and improve the Services
- Authenticate and secure your account
- Process payments and usage-based billing
- Respond to customer support requests
- Send service-related notices (security, billing, updates)
- Analyze usage to monitor performance and prevent abuse
- Comply with legal obligations
We may also send promotional communications, which you can opt out of at any time.
How We Share Information
We do not sell personal information. We may share information:
- With service providers (e.g., hosting, payment, analytics)
- As required by law or legal request
- To prevent fraud or enforce our Terms of Service
- In the context of a merger, acquisition, or financing
- With your consent
We may also share aggregated or de-identified data that cannot reasonably identify you.
Cookies & Tracking
PlayFlow uses cookies to operate sessions, remember preferences, and analyze trends. You may disable cookies in your browser, but the Services may not function properly.
Data Retention
We keep personal data only as long as needed for the purposes described above, or as required by law (e.g., tax and accounting rules). Game server telemetry and usage data may be retained for billing and analytics.
International Data Transfers
PlayFlow is based in the U.S. and processes data globally via trusted cloud providers. By using the Services, you consent to your information being transferred and processed outside your home jurisdiction, subject to safeguards required by law.
Your Rights
Account Data: You can update or delete your account info in the dashboard or by contacting us at contact@playflowcloud.com.
Marketing Opt-Out: You can unsubscribe from promotional emails, though we may still send transactional notices.
EEA/UK Users: You may have rights to access, correct, delete, or restrict processing of your personal data, and to lodge complaints with your supervisory authority.
Children's Privacy
PlayFlow does not knowingly collect personal information from children under 13 (or the digital age of consent in your jurisdiction). If we learn we have, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page. Continued use of the Services constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at: