Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
Words whose initial letter is capitalised have meanings defined under the conditions set out below. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions (“Terms”):
- “Account” means a unique account created for You to access the Service.
- “Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- “Application” means any software program provided by the Company, including desktop, web, or mobile apps, SDKs, command‑line tools, and plug‑ins.
- “Application Store” means the digital distribution service (e.g. Apple App Store or Google Play Store) where an Application is made available.
- “Company” (referred to as “PlayFlow,” “we,” “us,” or “our”) refers to PlayFlow, LLC, a Delaware corporation, principal place of business: 131 Continental Dr, Suite 305, Newark, DE 19713 USA.
- “Content” means any text, images, code, or other material that is posted, uploaded, linked to, or otherwise made available through the Service.
- “Country” refers to Delaware, United States, unless expressly overwritten by mandatory local law.
- “Device” means any device that can access the Service such as a computer, smartphone, tablet, or game console.
- “End User” means a user within Your organisation who accesses the Service under Your Account.
- “Feedback” means feedback, suggestions, or ideas sent by You regarding the attributes, performance, or features of the Service.
- “Free Trial” means a limited‑time, no‑charge evaluation of some or all of the Service.
- “Goods” means physical or digital items offered for sale on or through the Service.
- “In‑App Purchase” means a purchase initiated from within an Application and processed by an Application Store.
- “Order” means a request by You to purchase Goods or Subscriptions.
- “Organization Console” means PlayFlow's web dashboard and related tools through which You configure and operate the Service.
- “Promotions” means contests, sweepstakes, coupons, giveaways, or similar marketing programs facilitated through the Service.
- “Service” means the PlayFlow platform, including the Website, Application(s), Organization Console, APIs, documentation, and any related services provided by PlayFlow.
- “Subscription” means a time‑based licence or entitlement to access all or part of the Service on a recurring fee basis.
- “Third‑Party Social Media Service” means any third‑party service or content (including data, information, products, or services) that may be displayed, included, or made available by the Service.
- “You” or “Customer” means the individual or legal entity accessing or using the Service.
Acknowledgment
These Terms govern Your use of the Service and form a binding agreement between You and PlayFlow. By accessing or using any part of the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If You do not agree with any provision, You must not use the Service.
You represent that You are (i) at least 13 years old (or the minimum age of digital consent in Your jurisdiction, if higher) and (ii) legally able to enter into contracts. If You are accepting these Terms on behalf of a company or other legal entity, You represent that You have authority to bind that entity, in which case “You” refers to that entity.
Placing Orders for Goods
By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts and that all information You provide is accurate and complete.
Your Information
To process an Order or Subscription, we may request information such as Your name, email, payment method, billing address, and shipping details. You authorise PlayFlow to share such information with payment processors and logistics partners solely for the purpose of fulfilling Your Order.
Order Cancellation
PlayFlow reserves the right to refuse or cancel any Order, including for reasons of product/Service availability, errors in description or pricing, or suspected fraud.
Cancellation by You
Return and refund rights for Goods are governed by our Returns Policy, which forms part of these Terms. Digital content delivered immediately after purchase is non‑refundable once performance has begun, unless required by law.
Prices and Payments
Pricing. All prices are subject to change prior to acceptance of an Order.
Taxes. Prices exclude all applicable taxes, duties, and similar charges, which are Your responsibility unless otherwise stated.
Payment Methods. We accept the payment methods displayed on the checkout page. Payment cards are subject to issuer authorisation.
Subscriptions
Subscription Period & Renewal
Subscriptions are billed in advance on the cadence selected (e.g. monthly or annually) and will auto‑renew until cancelled.
Cancellation
You may cancel a Subscription at any time in the Organization Console or via the Application Store (for In‑App Subscriptions). Cancellation prevents future renewal charges but does not entitle You to a refund of fees already paid, except where required by law.
Fee Changes
PlayFlow may modify Subscription fees with at least 30 days' prior notice, effective on the next renewal. Your continued use constitutes acceptance of the new fees.
Developer Charges & Usage‑Based Fees
Certain Service components (e.g. on‑demand game servers, data transfer, compute minutes) are billed based on actual usage, rounded up to the nearest second and cent unless otherwise specified in an Order Form. Invoices are issued monthly and payable within 30 days. Overdue balances may accrue late fees of 1.5% per month (or the maximum lawful rate) and may result in Service suspension.
Promotions and Credits
Promotional credits, coupons, or service credits are issued at PlayFlow's discretion, may be revoked at any time, are non‑transferable, and carry no cash value.
User Accounts
You are responsible for safeguarding login credentials and for all activities conducted under Your Account. Notify PlayFlow immediately of unauthorised access. PlayFlow is not liable for losses arising from unauthorised use of Your credentials.
Content
Your Right to Post Content
You retain ownership of Content You upload to the Service. By uploading Content, You grant PlayFlow and its subprocessors a non‑exclusive, worldwide licence to host, reproduce, modify, and display such Content solely for the purpose of operating, improving, and providing the Service.
Content Restrictions
You agree not to upload Content that is unlawful, harmful, infringing, or otherwise objectionable. PlayFlow may remove Content or suspend Accounts that violate this policy.
Backups
PlayFlow performs routine backups but makes no guarantee of data integrity. Maintain independent copies of Your Content.
Intellectual Property
The Service, including all proprietary technology, trademarks, and content provided by PlayFlow (excluding Your Content), is and will remain the exclusive property of PlayFlow and its licensors.
Feedback
If You provide Feedback, You grant PlayFlow a perpetual, irrevocable, royalty‑free licence to use and exploit the Feedback without restriction.
Links to Third‑Party Sites
The Service may contain links to third‑party websites or services. PlayFlow is not responsible for their content, privacy policies, or practices.
Termination
PlayFlow may suspend or terminate Your Account without notice if You violate these Terms. Upon termination, Your right to use the Service ceases immediately.
Limitation of Liability
Aggregate Cap. To the fullest extent permitted by law, the cumulative liability of PlayFlow, its affiliates, suppliers, and licensors arising out of or relating to these Terms or the Service will not exceed the greater of: (i) the total amount You paid to PlayFlow for access to the Service during the twelve (12) months immediately preceding the event giving rise to the claim; or (ii) one‑hundred U.S. dollars (USD 100) if You have not made any payments.
Excluded Damages. In no event will PlayFlow or its affiliates, suppliers, or licensors be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages—including but not limited to loss of profits, loss or corruption of data, business interruption, personal injury, or loss of privacy—arising out of or related to the use of or inability to use the Service, third‑party software, or third‑party hardware, even if PlayFlow has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.
Jurisdictional Exceptions. Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In those jurisdictions, the foregoing limitations shall apply only to the extent permitted by the laws of such jurisdictions, and nothing in this Section shall deprive You of any nonwaivable statutory rights.
No Service Level Agreement (SLA)
PlayFlow provides the Service—including all features, functionality, updates, and previews—on an “AS‑IS” basis with no express or implied service‑level commitments (such as uptime guarantees, response times, or support levels). PlayFlow may add, modify, suspend, or discontinue any part of the Service at any time without notice. Your sole and exclusive remedy for any performance or availability issue is to cease using the Service.
Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. PlayFlow does not warrant that the Service will be uninterrupted, error‑free, or secure.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict‑of‑laws principles. You agree to attempt informal resolution of any dispute by contacting PlayFlow before resorting to formal proceedings.
Changes to Terms
PlayFlow may revise these Terms at any time. Material changes will be announced at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
Legal Notices
Service of process and other formal legal notices must be sent to our registered agent (legal correspondence only):
PlayFlow, LLC c/o Legalinc Corporate Services Inc. 131 Continental Dr, Suite 305 Newark, DE 19713 USA
Contact Us
For billing questions, technical support, or other non‑legal inquiries, please email support@playflowcloud.com.
Questions specifically about these Terms can be directed to contact@playflowcloud.com.